Mapping Information Flow

Effectively implementing an information exchange solution begins with mapping the flow of business processes between all parties involved in your information exchange project. This includes an analysis of the information that is collected within an agency and then passed onto others – currently on paper documents, faxes, emails, and verbally – and how that information is used by the agencies who receive it.

The exchange analysis process helps create a common understanding of what information is shared and why. It also helps to identify the triggering events that cause information to be sent onto others and how that information is actually used, which can provide early insights as to how to best automate a business process.

With URL’s exchange analysis services, we will help you to illustrate the current flow of information between agencies, identify gaps and opportunities, and prioritize possible solutions. Our exchange analysis approach includes bringing together user-level representatives from all agencies and facilitating a number of Exchange Analysis Sessions. URL’s team is certified in the Justice Information Exchange Model (JIEM) – URL’s CEO and President founded the methodology – and leverages that knowledge to bring an in-depth look at exchanges for each of our clients. Find out more about URL’s exchange analysis approach.

URL’s Exchange Analysis Workshops will result in the following:

  • High-level comprehension and documentation of how each agency currently uses, documents, and shares information from one agency to another,
  • Exchange Summary Report, documenting a more in-depth look at your current business processes with well-defined exchanges that are relevant and most common,
  • Exchange Analysis Workflow that visually maps the current flow and exchange of cross-agency information,
  • Workflow Gap Analysis Report identifying and documenting deficiencies in business processes and specific action steps and priorities to help you close the gaps and achieve your goals,
  • Collection of best practices to help govern the project and build consensus around an integrated solution.